About Us

We guarantee a professional and personal service from the moment you place your order. Our expert sales and customer service team are on hand to offer assistance or guidance should you need it. We will always endeavour for a hassle free after sales service however, in the unlikely event you experience any problems, you’ll see we are as good as our word. We look forward to welcoming you as a customer soon.

Our customer service lines are open 9am-5pm Monday to Friday and we aim to reply to all email enquiries within 3 working hours.

We work closely with our suppliers to ensure all of our customers receive the best service available online.

In the rare event that the product does not meet your expectations we offer a 7 day no quibble money back guarantee and if for any reason our product arrives less than perfect, we provide a replacement parts service to help rectify any problems that may arise.

We also ensure that we source responsibly. We try our best to only offer the best FSC rated log cabins in order to guarantee our materials have been supplied from a sustainable sauce.

About FSC

The Forest Stewardship Council (FSC) is an organization that ensures that companies carrying this mark are sourcing wood from timber mills that respect the environment and re-plant areas that have been forested, ensuring long term timber supplies.