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Frequently Asked Questions
Please find below the answers to our most frequently asked questions. If you have any further questions, feedback or suggestions that are not listed, then do please Contact Us.
When will my order be processed?
All orders are usually processed the same day, or next working day if placed in the evening, weekend or a bank holiday. Once an order has been placed you will receive an order confirmation via email. All orders include VAT.
When will my log cabin be delivered?
Our log cabins may take up to 28 working days. Please read our delivery information before contacting us. During busy periods and peak seasons these lead times may vary. Delivery lead-times are clearly outlined on each product page.
Does someone need to be present to sign for the product on delivery?
Yes, to ensure the product arrives in good condition with no damages.
What preparation do I have to do before building a log cabin?
It is essential that all garden buildings are built on a firm and flat level base such as concrete slabs or a solid concrete floor. Please check our bases section for more information. Please note that all bases are purchased separately or as an additional option and are not included with any of our log cabins.
How many people does it take to build a log cabin?
We recommend at least two people for constructing any log cabin. Please check the product details on the individual product pages for more information.
Do your log cabins come pre-treated?
All of our log cabins will be delivered untreated.
Is wood treatment supplied with my log cabin order?
No, however it is available for purchase on a number of our cabins and we recommend that you use a wood preservative immediately after construction and re-apply every year or as and when required. We do not recommend varnish or creosol.
I have a damaged shed, missing part, what do I do?
If your log cabin arrives damaged or you have a missing part then please visit the after sales care page, please fill in your order number, supporting images and part number that you require. We can then ship out a spare part to you free of charge.
I've found a lower price on a competitors website, will you price match?
No problem, please contact us and we will do our best to beat it!