We aim to deliver all products as soon as possible. Please check individual product pages for delivery lead times and services associated with each product in your order. Below is an outline of the services we offer on Hartwood products.
Standard Delivery
Following your order being placed we will contact you via SMS or email (both methods are used if supplied) to offer you a delivery date. Simply follow the instructions provided to confirm or change your delivery date. A date will be automatically selected if not confirmed within 2 days of receiving an offer. During busy periods deliveries may take a little longer than the suggested lead time, however we always work hard to keep delays to a minimum.
We will contact you the day before your delivery date by SMS with a three hour delivery time slot. We aim to meet these delivery times but delays may still occur. You will also receive a phone call from our driver 30 minutes before they arrive.
Deliveries are made on larger vehicles such as a HIAB truck. Log Cabins come flat packed on a number of pallets and are delivered to the kerbside, driveway or front garden. We will ensure that your order is delivered to the nearest point to your property that is adjacent to the roadway, subject to it being legal for us to park and clear of obstructions. We would suggest that if a fire engine can access the delivery point then so can our vehicle.
Lead times for standard services are stated at the top of the page and may be extended depending on location and circumstances. Upgraded services may also result in a longer lead time.
Installation Service
Installation is available on all of our log cabins for most UK postcodes and the service varies depending on the product. If home installation is selected, you will be contacted by the installations team to arrange an installation date. This service will normally be booked in between 14-21 working days after your order has been delivered. This is to ensure that you have fully inspected the product and are happy to proceed. In busy periods this lead-time may increase.
Delivery FAQ
Do I need to be home for my Delivery?
No, you do not need to be home for your delivery. All we ask is that you let us know via email or signed note to let us know that you will not be present for the delivery. In the note please let us know where a suitable place would be to leave the building. Our delivery drivers are NOT allowed to place your log cabin in your back gardens even if the gate is left open.
Will I need to help my delivery driver?
Our drivers DO NOT need your help during a delivery. They will not ask for your help and they can manage all the items themselves. We are not insured to cover any customer injuries and therefore we ask you NOT to help or try and help our drivers while they make a delivery.
My house has a restricted access, what do I do?
Our drivers are only contracted to provide kerbside drop offs and deliveries. They will NOT bring any of our orders through your home. A driver may offer to take an order further; for instance a back garden but this is ONLY at their own discretion. If you have any questions about access or you live in a restricted access zone please contact us prior to ordering.
My Order Has Not Been Delivered, What Should I Do?
We deliver between 7am and 7pm. If your order has not been delivered when expected please click here.
Please Note: Additional items such as paint, furniture or storage units may be delivered separately on a different day to your main product. If you have ordered multiple products in one order then you are likely to receive multiple deliveries.
